New Barn Farm, Fields Road, Cheltenham GL54 4NG, United Kingdom

Returns and Refund Policy

Thank you for shopping at Terracast.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product. A faulty product may be exchanged for another product.

To be eligible for a return, please make sure that:

The product was purchased in the last 30 days

You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Send the product with the receipt or proof of purchase, to:

Terracast Ltd New Barn Farm Fields Road Cheltenham GL54 4NG

Shipping charges

Shipping charges incurred in connection with the return of a product are at the expense of the customer.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 01482975706

By email: support@hoyos.uk

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